Terms of service
Terms and Conditions
OVERVIEW
Welcome to Luvora! The terms "we", "us" and "our" refer to Luvora, operated by GOMES CARNEIRO LTD. By visiting or using our services, you agree to these Terms and Conditions and our Privacy Policy.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these terms, you confirm that you are of legal age in your country of residence. You must provide accurate and up-to-date information (email, payment details). You are solely responsible for the security of your login credentials.
SECTION 2 - OUR PRODUCTS
We strive to accurately display our products. However, colours and appearance may vary depending on your screen and device settings. Product descriptions may be changed at any time without notice.
SECTION 3 - ORDERS
An order constitutes an offer to purchase. Luvora reserves the right to accept or refuse orders at its discretion. Purchases are subject to our Refund Policy. You confirm that purchases are for personal use only and not for commercial resale.
SECTION 4 - PRICES AND BILLING
Prices may change without notice. Unless otherwise stated, prices include applicable VAT but exclude shipping costs and customs duties. You agree to provide current and complete payment information for all purchases.
SECTION 5 - SHIPPING AND DELIVERY
All delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers or customs. Risk passes to you upon handover of products to the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content (trademarks, text, images, designs) is the property of Luvora or our licensors and is protected by copyright. Commercial use without our written consent is prohibited.
SECTION 7 - THIRD-PARTY TOOLS
We may provide access to third-party tools over which we have no control. Use is at your own risk and subject to the terms of the respective providers.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to external websites. We are not responsible for the content or accuracy of third-party sites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Luvora uses the Shopify platform. You acknowledge that Shopify is not responsible for sales between you and Luvora, and you release Shopify from any liability arising from your transactions with us.
SECTION 10 - PRIVACY
Information about how we collect and process your data can be found in our Privacy Policy. As we use Shopify, data is also transferred to Shopify to provide the service.
SECTION 11 - FEEDBACK
By sending us feedback or reviews, you grant us the right to use, edit, and publish them without limitation in time or territory.
SECTION 12 - ERRORS AND OMISSIONS
Information may occasionally contain typographical errors or inaccuracies. We reserve the right to correct these at any time or to cancel orders if information is incorrect.
SECTION 13 - PROHIBITED USES
Use of the website for unlawful purposes, infringement of intellectual property, or transmission of viruses is strictly prohibited. We reserve the right to terminate access immediately in case of violations.
SECTION 14 - AUTOMATED AGENTS
The use of automated agents (bots, AI tools) to interact with our services is only permitted in strict compliance with technical identification obligations.
SECTION 15 - DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that use of our services will be uninterrupted or error-free. Luvora's liability is limited, to the extent permitted by law, to cases of intent and gross negligence.
SECTION 16 - GOVERNING LAW
These terms are governed by the laws of England and Wales. The place of jurisdiction is the registered office of the company.
SECTION 17 - CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to: support@luvorade.com
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Company Details:
Trading Name: Luvora
Legal Name: GOMES CARNEIRO LTD
Email: support@luvorade.com
Address: Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN
Company Number: 17168101